Customer Relations Representative

Responsibilities:

 

• Register, review, evaluate and reply to customers’ complaints, compliments and suggestions both in written and on phone
• Insert all relevant information from each complaint, compliment and suggestion in database on regular bases 
• Provide feedback to respective departments on regular bases
• Observe customer service trends and procedures and initiate improvements

 

Requirements:

 

• Preferable experience in customer service and/or complaint handling
• Excellent verbal and written Latvian and English languages, fluent verbal Russian (additional language skills will be considered as advantage)
• Service minded and positive attitude
• Excellent communication skills
• Ability to work both individually and in team
• Computer knowledge (MS Office programs)

 

To join our company, please visit www.airbaltic.com to complete the application form in http://recruite.airbaltic.com/ and attach your CV and motivational letter by August 12, 2010.

 

 

 

 

 

 

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